Healthcare · 2026
Harbor Health patient portal content
Plain-language rewrite and WCAG 2.2 AA remediation across 220 patient-facing pages.
1 min read3 sectionsUpdated
9
Accessibility issues (automated)
Before: 312
-27%
Support calls about the site
Before: baseline
8
Reading grade level
Before: 14
| Client | Industry | Year | Scope |
|---|---|---|---|
| Harbor Health | Healthcare | 2026 | Strategy, design, content, build |
The challenge
Harbor Health needed a site that was faster, easier to edit and easier to find. Plain-language rewrite and WCAG 2.2 AA remediation across 220 patient-facing pages.
What we did
- Audited content, metadata and performance
- Rebuilt pages from a small set of reusable blocks
- Set up review and approval so only checked content goes live
- Added structured data, redirects and a sitemap
Results
Measured over the first 90 days after launch.
| Feature | Before | After |
|---|---|---|
| Accessibility issues (automated) | 312 | 9 |
| Support calls about the site | baseline | -27% |
| Reading grade level | 14 | 8 |
Patients can finally find what they need without calling us.
Dr. Aisha KhanMedical Director, Harbor Health
{
"client": "Harbor Health",
"measured": "90 days",
"metrics": {
"Accessibility issues (automated)": "9",
"Support calls about the site": "-27%",
"Reading grade level": "8"
}
}How long does a project take?
Most sites launch within four to six weeks.
Do you write the content?
Yes. We can write it, or help your team write it.
Can I edit the site myself?
Yes. Everything is managed in the CMS with an approval workflow.
Want results like these?
We will review your site and share a prioritised plan.