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Software · 2025

Lumen developer documentation

A searchable docs site with versioned guides, code samples and a status page.

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Illustration of a developer documentation site with a code sample, version picker and an operational status card

1 min read3 sectionsUpdated

  • 35

    Time to first API call

    min · Before: 2 days

  • 91%

    Docs search success

    Before: 58%

  • -44%

    Support tickets per signup

    Before: baseline

ClientIndustryYearScope
Lumen APISoftware2025Strategy, design, content, build

The challenge

Lumen API needed a site that was faster, easier to edit and easier to find. A searchable docs site with versioned guides, code samples and a status page.

What we did

  • Audited content, metadata and performance
  • Rebuilt pages from a small set of reusable blocks
  • Set up review and approval so only checked content goes live
  • Added structured data, redirects and a sitemap

Results

Measured over the first 90 days after launch.

Comparison
FeatureBeforeAfter
Time to first API call2 days35 min
Docs search success58%91%
Support tickets per signupbaseline-44%
  • Illustration of a developer documentation site with a code sample, version picker and an operational status card
  • Illustration of a farm shop with vegetable products and a rich search result showing rating, price and stock
  • Illustration of a donation campaign page with a progress bar and a traffic chart spiking 20 times
  • Our docs became a growth channel instead of a cost.
    Ben OkaforDeveloper Relations, Lumen API
results.jsonjson
{
  "client": "Lumen API",
  "measured": "90 days",
  "metrics": {
    "Time to first API call": "35 min",
    "Docs search success": "91%",
    "Support tickets per signup": "-44%"
  }
}
How long does a project take?

Most sites launch within four to six weeks.

Do you write the content?

Yes. We can write it, or help your team write it.

Can I edit the site myself?

Yes. Everything is managed in the CMS with an approval workflow.

Want results like these?

We will review your site and share a prioritised plan.

Get a free reviewMore projects